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Before You Connect a Carrier Account in ShipHero

Updated

Three account settings affect how ShipHero creates and bills carrier labels: custom profiles, multi-warehouse accounts, and 3PL client settings. Check each one before you connect a carrier account in ShipHero.

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Custom Profiles When You Connect a Carrier Account in ShipHero

Custom profiles let you connect the same carrier account more than once, each time with its own settings, such as specific Incoterms or 3rd Party Billing. For more detail, see How to Use Warehouse Profiles in ShipHero.

For these settings to apply, assign the order to that specific profile.

When the assigned profile has no connected carrier, ShipHero uses the carrier account connected to the warehouse's default profile for the selected shipping method. This ensures your specialized billing and shipping terms are applied correctly to every label.

Multi-Warehouse Accounts When You Connect a Carrier Account in ShipHero

To generate labels from more than one warehouse, connect your carrier account to each individual warehouse location in ShipHero. This avoids shipping errors and billing discrepancies.

Ask your carrier whether one account number supports multiple origins or whether each site needs its own account. Check this first for international locations, because carrier operations vary by country.

3PL Clients When You Connect a Carrier Account in ShipHero

Before you connect a new carrier account, check your 3PL client's settings to make sure you connect the account to the correct ShipHero account. The Use Customer's Shipping Accounts setting decides where the carrier account goes:

  • Use Customer's Shipping Accounts is enabled: connect the carrier account at the child account level.
  • Use Customer's Shipping Accounts is not enabled: connect the carrier account at the 3PL level.

For more detail, see How to Manage 3PL Client Settings.

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