ShipHero determines which address to print on a shipping label based on your account type. Here is how the system resolves your shipping identity.
For Brand and Merchant Accounts
For direct merchants, ShipHero identifies the Warehouse Profile associated with your order by matching the Order Profile ID to the Warehouse Identifier.
- Match Found: The label prints the sender name and contact details saved in that profile.
- No Match: The system defaults to the primary address of the physical warehouse.
This allows you to use different sender names for different store integrations — such as a Shopify store versus an Amazon shop — even if they ship from the same warehouse.
For 3PL and 3PL Client Accounts
For 3PLs, shipping labels are controlled through specific settings that let you customize how your clients appear to their customers without building unique profiles for every integration.
Default From Address
By default, ShipHero uses a hybrid of client and 3PL data to display the correct branding while maintaining accurate physical shipping locations.
| Label Field | Data Source |
|---|---|
| From Name | The client's name as listed on the 3PL Customers page. |
| From Address | The address of the physical warehouse from which the order shipped. |
| Phone Number | The client profile phone number. If empty, the system uses the physical warehouse phone number. |
Using the 3PL Client's From Address White Labeling
To fully white label the shipping process, enable the Use Customer Profile Info setting. This replaces the 3PL's physical address with the client's business address on the label. Review the considerations below before requesting this be enabled for your clients.
Important
This setting can only be enabled for your clients with the assistance of ShipHero Support.
- When ON: The label uses the client profile address. The package appears to ship directly from the client.
- When OFF: The label defaults to 3PL information.
Critical Considerations when Use Customer Profile is enabled
Enabling the address override significantly changes how carrier services interact with your shipments. Review the following carefully:
- Carrier Quoting: Changing the "From Address" changes the physical origin point sent to carriers, which impacts shipping rates and transit time calculations.
- Carrier Manifests: Because the address on the label differs from the primary address on the carrier account, you must create a separate manifest for each client that has this setting enabled. Failure to do so may cause pickup issues with carriers.