Inventory receiving errors or damaged goods occasionally require updates to existing records. ShipHero allows you to adjust received quantities on a Purchase Order (PO) to ensure your inventory levels remain accurate.
How to Adjust Received Quantities
Follow these steps to modify the quantity of items already processed on a Purchase Order:
- Navigate to Receiving Purchase Orders and search for the specific PO. You may use filters to narrow your results.
- Select the PO and click the Receiving Page button.
- On the Receiving Page, locate the SKU and adjust the amount in the Accepted field by using the up or down arrows, or by typing the value directly.
- Click Save at the top right of the page to apply the changes.
You can input a negative number to reduce the count, provided the total received quantity and the specific location's inventory do not drop below zero.
Important Constraints
When reducing quantities, ShipHero will update the Purchase Order record. However, users must manually remove the physical stock from the warehouse location to match the digital adjustment.
Rejecting Damaged or Incorrect Units
If units are found to be damaged or incorrect after receiving, you must document them as rejected and decrease the accepted count:
- Open the purchase order's receiving page
- Click the Rejected field for the SKU.
- Enter the Quantity, select a Reason, and add an optional Note.
- Critical Step: You must also reduce the Accepted quantity by the same number of units you just rejected to maintain an accurate inventory balance.