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Troubleshooting Commercial Invoice Values

Updated

ShipHero generates customs documents the moment a shipment is created. If you update a product's custom value after the label is generated, the existing invoice will not update automatically.  Because documents don't update retroactively, you must void and reship the order if the value has been updated. This is the only way to force ShipHero to pull the latest data and generate a fresh invoice.

How to Update a Product Custom Value

To ensure future shipments use the correct customs data, verify the value is set correctly at the product level:

  1. Navigate to Inventory > Products.
  2. Search for the specific SKU and click to enter the product page.
  3. Locate the Details section and click the Pencil Icon to edit.
  4. Update the Custom Value field and save your changes.
  5. Under Actions (below the Details section), select Process inventory.
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