The Mobile LPN Viewer lets you check the status, location, contents, nested containers, and activity history of any LPN from your mobile device. An LPN (License Plate Number) is a barcode ShipHero assigns to a container, such as a pallet or box, to track everything inside it as it moves through the warehouse.
Before You Begin
Make sure that:
- The user is signed in to the correct warehouse and the user's role has access to the Mobile LPN Viewer.
- The LPN barcode is available and readable.
- Your mobile device and paired barcode scanner are ready to scan.
Table of Contents
- How to Use the Mobile LPN Viewer
- Navigating the Mobile LPN Viewer:Inspect LPN Page
- Mobile LPN Viewer Troubleshooting
How to Use the Mobile LPN Viewer
- Go to Inventory > LPN Viewer in the ShipHero mobile app menu.
- Scan the LPN barcode on the Scan LPN to Inspect screen.
- Review the LPN information.
How to View a Nested LPN in the Mobile LPN Viewer
- Tap the nested LPN in the list.
- Review its status, location, loose items, and activity history.
- To return to the parent, tap the parent LPN shown next to Nested in.
How to Inspect Another LPN in the Mobile LPN Viewer
You do not need to leave the details page before inspecting another LPN in the Mobile LPN Viewer. Scan the next LPN barcode, and the page refreshes with the newly scanned LPN's information.
To close the standalone viewer, tap the X in the upper-left corner. This returns you to the Scan LPN to Inspect screen.
Navigating the Mobile LPN Viewer:Inspect LPN Page
The LPN Details page in the Mobile LPN Viewer displays the selected LPN and its current inventory information.
Mobile LPN Viewer LPN Details
At the top of the page, you can see:
| Field | Description |
|---|---|
| LPN name or number | The unique identifier assigned to the container. |
| Status | Current status of the LPN. For example, In Use, Used, or Unused. |
| Location | The inventory location currently associated with the LPN. |
| Parent LPN | When the LPN is nested on another container, the page displays a Nested in link followed by the parent LPN. |
| Container type | The type of container, such as a pallet or box. |
| Warehouse | The warehouse where the LPN is registered. |
Mobile LPN Viewer Content Summary
The Content section gives you a quick summary of the inventory associated with the LPN:
| Field | Description |
|---|---|
| Total units in LPN | The total number of units associated with the LPN, including loose items and inventory inside nested LPNs. |
| Loose units | Units stored directly in the selected LPN rather than inside another LPN. |
| Nested LPNs | The number of child LPNs contained inside the selected LPN. |
Mobile LPN Viewer Loose Items
The Loose items section lists inventory stored directly in the LPN. Each entry includes:
| Field | Description |
|---|---|
| Product name | The name of the item stored in the LPN. |
| SKU | The item's unique identifier. |
| Unit of measure | How the item is counted, for example each, case, or pallet. |
| Lot | The lot number assigned to the item, shown when lot tracking is enabled for the SKU. |
| Quantity in the LPN | The number of units of that item stored in the LPN. |
When the LPN does not contain any loose inventory, the app displays No loose items in this LPN.
Mobile LPN Viewer Nested LPNs
The Nested LPNs section lists any cartons or other child LPNs contained inside the selected LPN. The app shows the identifier and unit quantity for each nested LPN.
When the selected LPN does not contain any child containers, the app displays No nested LPNs in this LPN.
Mobile LPN Viewer Timeline
Scroll to the Timeline section to review the LPN's history. Depending on the activity performed, the timeline shows:
| Activity | What It Shows |
|---|---|
| Barcode printing | When the LPN barcode was printed. |
| Inventory added or removed | When units were added to or removed from the LPN. |
| Location movements | When the LPN moved to a different location. |
| Nesting or unnesting activity | When the LPN was nested inside, or removed from, another LPN. |
| User | The user who performed the action. |
| Date | The date the action occurred. |
Use the timeline to investigate why an LPN is empty, why its location changed, or when its inventory was adjusted.
Mobile LPN Viewer Troubleshooting
Use this table to resolve common Mobile LPN Viewer issues.
| Issue | What to Do |
|---|---|
| LPN barcode does not scan | Confirm you are scanning an LPN barcode, not an item or location barcode. Make sure the label is flat, unobstructed, and within the scanner's reading range. For a paired scanner, verify it is connected to the mobile device. |
| LPN total doesn't match the loose-item quantity | Check the Nested LPNs section. The total includes both units stored directly in the LPN and units contained in its child LPNs. |
| Mobile LPN Viewer is not available in the menu | Access depends on the mobile app version, warehouse configuration, and user permissions. Contact your administrator if the option isn't visible. |