The Hospital feature in ShipHero flags a problem so a manager can resolve it while other work continues. Hospital means something different depending on where you use it: in picking it flags a location, at a packing station it flags an order, and in wholesale automation it triggers a rule. Use this overview to find the right article.
Table of Contents
- What the Hospital Feature Means in ShipHero
- Hospital Locations in ShipHero Picking
- Hospital Orders at ShipHero Packing Stations
- Hospital Flags in ShipHero Wholesale Automation Rules
What the Hospital Feature Means in ShipHero
The Hospital feature has three uses in ShipHero. Each row below stands on its own, and the sections after it link to the article for each use.
| Where you use Hospital | What gets flagged | What ShipHero does |
|---|---|---|
| Picking (mobile app and wholesale picking) | A location | ShipHero marks the location non-pickable, and pickers are not directed to it until the flag is cleared. |
| Packing station | An order | ShipHero changes the order status to hospital and removes the order from active packing queues until a manager reviews it. |
| Wholesale automation | A location flagged during a wholesale pick | A Wholesale Automation Rule runs recovery actions automatically. |
Hospital Locations in ShipHero Picking
The Hospital location flag lets pickers mark an inventory location as non-pickable when there is a problem. Once a location is flagged, pickers are not directed to it until the problem is resolved and the flag is cleared.
- Using the Hospital Location Feature in the Mobile App: flag a location and clear the flag in the ShipHero Mobile App, and set up email notifications.
- Using the Hospital Flag While Picking Wholesale Orders: flag a location while picking a wholesale order.
- How to Clear the Hospital Flag in Bulk from the Item Locations Report: clear the flag from many locations at once.
Hospital Orders at ShipHero Packing Stations
The hospital order status lets a packer send an order with a problem out of the packing queue directly from the packing screen. The order stays in hospital status until a manager reviews the issue.
- Using the Hospital Feature at Packing Stations: send an order to hospital with a mouse and keyboard, a command barcode, or Tap-to-Pack.
- How to Display Previous Shipping Errors and Use the Hospital Flow: view the carrier error from the previous shipping attempt for an order in the Hospital flow.
Hospital Flags in ShipHero Wholesale Automation Rules
A Wholesale Automation Rule can run recovery actions automatically when a picker flags a location as Hospital during a wholesale pick, so no one has to step in at a desktop.
- How to Handle Hospital Flags with Wholesale Automation Rules: build a rule with the A location is marked as hospital trigger and recovery actions.