How to Manage Bulk Ship Batches

The Batches tab in Bulk Ship lists every batch you've generated labels for, so you can reopen a batch to check its status, reprint labels, edit its orders, or cancel it.

Table of Contents

• Find a Bulk Ship Batch on the Batches Tab
• Read a Bulk Ship Batch Page
• Reprint Bulk Ship Labels and Packing Lists
• Edit Orders Within a Bulk Ship Batch
• Cancel a Bulk Ship Batch

Find a Bulk Ship Batch on the Batches Tab

The Bulk Ship Batches tab lists your batches by Creation Date, newest first.

1. Go to Bulk Ship and open the Batches tab.
2. Find the batch with any of these options:
   • Search by batch or tracking code: Enter a batch number or a tracking number from the batch.
   • Customer: Show batches for one customer.
   • All Statuses: Show batches in one status: Error, Generating, Ready to print, Ready to pack, or Shipped.
3. Select the batch number to open the batch page.

Read a Bulk Ship Batch Page

A Bulk Ship batch page shows the batch status, the pick items, the packing configuration, and every order in the batch with its label details.

• Carrier and Method: These columns show the carrier and method each label was actually bought with, for example "UPS Ground", instead of the requested rule such as "cheapest".
• Order sequence: Orders with errors or holds stay at the top. The rest are grouped by carrier, then shipping method. This matches the printed label PDF, which is also grouped by carrier, then shipping method, so labels for each service print together.
• Filters: Filter the orders by Order status, Label summary, Carrier, and Method.
• Lot: The Pick items table shows the lot the batch shipped, not the lot currently in that location.

Reprint Bulk Ship Labels and Packing Lists

You can reprint a Bulk Ship batch's labels or packing list from the batch page at any time.

1. Open the batch from the Batches tab.
2. Select Print labels to reprint the labels, or Print packing list to reprint the packing list.
3. When the labels were already printed, ShipHero asks "Print labels again?" before printing them a second time. Confirm to reprint, or cancel to avoid a duplicate print.

Edit Orders Within a Bulk Ship Batch

You can change orders in the Generate & print shipping labels section of a Bulk Ship batch before or after generating labels.

• Change shipping method: Check the box next to the orders, select Edit shipping method, and select the correct method.

• Remove orders from the batch: Check the box next to the orders and select Remove from suggestion. Removed orders return to the unfulfilled queue and can be added to a new batch.

  

Cancel a Bulk Ship Batch

Canceling a Bulk Ship batch voids every label generated for it, returns the batch's inventory, and unlocks and deallocates all of its orders. Use it when you need to undo a batch that hasn't shipped.

1. Open the batch from the Batches tab.
2. Select Cancel batch. The button is grayed out while the batch is generating labels, and it doesn't appear once the batch is Shipped.
3. Read the confirmation: "By cancelling the batch, all generated label will be voided and the associated inventory will be replenished. All orders will be unlocked and deallocated." Select Cancel batch to confirm, or Don't cancel batch to go back.

To void the labels and reship the same orders instead, see "How to Void and Reship a Bulk Ship Batch" in Troubleshooting: Bulk Ship Errors.