Articles in this section

How to Use the 'Email Customer' Feature from Order Details

Updated

The Email Customer feature will allow you to add a custom email that can be sent to a customer. 

 

How to setup the information:

  1. Click on the Email Customer button within an order that you are viewing.

    An email template can be created in app.shiphero.com> My Account tab> Emails> Add Email button on the top right of the screen.
  2. The From email is pulled from the Warehouse information under My Account tab> Warehouses> settings> Invoice address section 2nd from the bottom. 
  3. You can also edit the To: email address, CC/Bcc another email address, edit the subject line, and choose if you would like to include the invoice with the email:


  4. You will also be able to see the content of the email template that is being used:
Was this article helpful?
2 out of 4 found this helpful

More Resources

  • ShipHero Public API

    Connect your tools and AI agents directly to ShipHero with the Public API. Build powerful integrations, automate workflows, and tap into real-time data using the AI tools you prefer, with the option for secure, read-only access for AI-driven insights without added risk.

  • ShipHero Academy

    Explore ShipHero Academy for certifications, deep-dive training, and expert-led courses on WMS and fulfillment. Build your expertise and help your team operate at a higher level.

  • Change Log

    Stay up to date with the latest improvements across ShipHero. The Change Log gives you a clear view of new features, enhancements, and fixes as they roll out—so you always know what’s new and what’s better.