A manual order is an order you create directly in ShipHero, without a store integration. You add the products, shipping address, and any order tags yourself, then ship it like any imported order.
| Reason | When to create a manual order |
|---|---|
| Replacements | Send a replacement for a lost, damaged, or incorrect order. To resend an existing order instead, see How to Reship an Order. |
| Special requests | Rush orders, sales team samples, or items that need special handling. |
| Data corrections | Get an order moving when it failed to import from your store. |
| Internal use | Track product movement for quality control or transfers between departments. To move stock between warehouses, use transfer orders instead. |
Before You Begin
- 3PL accounts: Create manual orders from the client account, not the 3PL account. The Create an Order page is only available while you are logged in to the client account, which you can switch into from your 3PL account.
- Multi-warehouse accounts: Multi-Warehouse Allocation (MWA) rules can change the warehouse you select on the Create an Order page after you save the order. See How to Use Multi-Warehouse Allocation Rules.
- One order at a time: The Create an Order page creates a single order. To create many orders at once, or an order with many line items, use the CSV Order Upload instead.
- Payment: ShipHero does not include a payment processor. Collect any payment for a manual order outside of ShipHero.
How to Create a Manual Order in ShipHero
The Create an Order page lets you enter the order type, warehouse, order tags, shipping address, shipping options, and products for a new manual order.
- Go to Orders > Create an Order.
- Select Customer Order as the order type.
- Multi-warehouse accounts only: Select the warehouse for this order.
- (Optional) In the Order Tags section, type a tag and press Enter. Repeat for each tag. Each tag must be at least 3 characters. Automation rules and MWA rules can use these tags as soon as you save the order. See How to Use Order Tags in ShipHero.
- Fill in the Shipping Address fields:
- Order Number (optional): ShipHero generates one if you leave this blank. The prefix comes from the Profile you select in the next step.
- First Name and Last Name
- Company (optional)
- Address information
- Email and Phone Number
- Select a Profile and Shipping Options for the order.
- Search by SKU to find and add products. Adjust the Quantity and Price as needed. On Hand and Available quantities are shown for reference only and do not limit what you can add.
- Select Save Order. ShipHero opens the new order's Order Details page.
What Happens After You Save a Manual Order
After you save a manual order, ShipHero runs the same background processes it runs for an imported order, including automation rules, address validation, and order allocation. Wait for these to finish before you make changes, and refresh the Order Details page to see updates.