The Manage Orders page (Orders > Manage Orders) is the main hub for tracking and working with orders in ShipHero. Warehouse operators and store managers use it to monitor fulfillment status, review holds, find backordered or ready-to-ship orders, and take bulk actions on multiple orders at once. By default, the page shows orders from the last 30 days, 25 per page, sorted by order date with the most recent orders first.
If your account has a large number of orders, the Manage Orders page may take a while to load. See Setting Up Deferred Loading for Order, Product, and Location Pages to make the page open faster.
Before You Begin
Required User Role Permissions: Access to the Manage Orders page requires the Orders > Manage permission. Users with this permission can view, create, update, and delete orders on the page. For help granting this permission, see How to Create and Manage Roles and Permissions.
Table of Contents
Manage Orders Page Search Functionality
The Manage Orders page supports two search modes:
- Order Search: searches order-level fields, such as order number, name, and address. Supports wildcard characters so you can search using partial values.
- Item Search: searches by SKU across an order's line items, using prefix matching so you can find an order by typing the beginning of a SKU.
The global search box on the Manage Orders page uses Order Search.
Manage Orders Page Filters
Use the filters below to narrow down the orders shown on the Manage Orders page.
| Filter | Description | Learn More |
|---|---|---|
| Date Range | Filter orders by a start and end date. Defaults to the last 30 days. | — |
| Global Search | Search across all searchable columns using free text. | — |
| Priority | Filter by order priority. | How to Prioritize Expedited and High-Value Orders |
| Fraud Hold | Show only orders with a fraud hold. | How to Use Fraud Holds on Orders |
| Address Hold | Show only orders with an address hold. | Understanding Address Validation and Managing Address Holds |
| Operator Hold | Show only orders with an operator hold. | How to Use Operator Holds in ShipHero |
| Payment Hold | Show only orders with a payment hold. | How to Use Payment Holds on Orders |
| Any Hold | Show orders with any hold applied. | Overview: Order Holds in ShipHero |
| No Holds | Show orders with no holds applied. | — |
| Domestic / International | Filter by shipment geography. | — |
| Partial SKU Match | Choose whether SKU search uses partial matching. | — |
| Include Kit Components | Choose whether to include kit component SKUs in a SKU search. | Overview: Kits in ShipHero |
The Manage Orders page also supports the following filters:
| Filter | Description | Learn More |
|---|---|---|
| Fulfillment Status | Filter by status, such as pending, fulfilled, or canceled. | How to Use Order Statuses in ShipHero |
| SKU | Filter by a specific product SKU. | — |
| Country | Filter by destination country. | — |
| Shop Name | Filter by store or shop. | — |
| Shipping Carriers | Filter by one or more carriers. | — |
| Shipping Methods | Filter by carrier service level. | — |
| Ready to Ship | Show only orders that are ready to ship. | Troubleshooting: Why Is My Order 'Ready to Ship: No'? |
| Backorder | Show only backordered orders. | — |
| Tags | Filter by order tags. | How to Use Order Tags in ShipHero |
Manage Orders Page Table Columns
The Manage Orders table includes the following columns. You can add or remove most columns using the Column Visibility option.
| Column | Description | Learn More |
|---|---|---|
| Checkbox | Selects the row for a bulk action. | — |
| Order Date | The date the order was placed, shown in your account's time zone. | — |
| Order Number | The order's unique identifier. Searchable and sortable. | — |
| Order Lock | Shows whether the order is locked because it's currently being worked on. | Understanding Order Locks in ShipHero |
| In Tote | Shows whether the order's items have been placed in a tote for picking. | Overview: Using Totes in ShipHero |
| Fulfillment Status | The order's current status, such as pending, fulfilled, or canceled. Sortable. | How to Use Order Statuses in ShipHero |
| Priority | Shows whether a priority flag has been applied to the order. | How to Prioritize Expedited and High-Value Orders |
| Warehouses | The warehouse or warehouses assigned to fulfill the order. | Understanding the Difference Between Locked and Allocated Warehouses |
| Profile | The store or shop profile the order came from. | — |
| Ship-to Name and Email | The customer's first name, last name, and email address. Searchable. | — |
| Ship-to Address | The customer's company name and shipping address, including address lines, city, state, ZIP code, and country. | — |
| Ship-to Phone | The customer's phone number. | — |
| Bill-to Information | The billing name, company, address, and phone number. | — |
| Order Financials | The order's subtotal, discount, shipping cost, tax, and total. | — |
| Notes | The gift note, box name, and packing note attached to the order. | — |
| Ready to Ship | Shows whether the order is ready to ship. | Troubleshooting: Why Is My Order 'Ready to Ship: No'? |
| Dates | The required ship date and any hold-until date. | How to Use Hold Until on Orders |
| Shipping | The assigned carrier name, carrier code, and service level. | — |
| Weight | The package weight. | — |
| Shop Name | The name of the store or shop the order came from. Sortable. | — |
| On Hold | Shows whether any hold has been applied to the order. | Overview: Order Holds in ShipHero |
| Labels | The number of labels created and their status. | — |
| Backorder Quantity | The total quantity of items on backorder for the order. | — |