Beginning on June 3, 2024, all UPS API transactions will require OAuth 2.0 compliance. Below are the steps to update your UPS Carrier Connection if you are using the New Carrier Connections page or the Legacy Carrier Connections page.
Important
Before you begin, please log out of any sessions for any of your UPS accounts. You can accomplish this by signing out at UPS.com directly. If you have multiple accounts with different usernames and passwords this is a crucial first step to make sure that the upgrade takes effect.
How to Update Your UPS Carrier Connection for OAuth 2.0
Please follow the below steps to update your UPS Carrier connection.
- Go to the Shipping > Carriers page.
- Find UPS in your list of connected carriers.
- Click on the Pencil icon to edit.
- Select the Upgrade Connection button in the lower lefthand corner then click on the Refresh OAuth Connection button.
- You will be redirected to UPS.com and prompted to input your UPS email and/or username.
- Agree to the UPS Technology agreement which will authorize ShipHero to access your UPS shipping account.
- Click Continue. Enter your UPS.com password to complete log in.
- Once you have logged in, you should be redirected back to the ShipHero Shipping Carriers page and the Upgrade Connection button should no longer be visible.
- This confirms that your update is complete.
Note
If you have multiple UPS Connections, you will need to repeat these steps for each connection.