This article covers how to connect a UPS third-party billing account in ShipHero — either for a single order or at the carrier account level for ongoing use. UPS supports four billing configurations: shipping charges only, duties and taxes only, both to the same account, or shipping and duties billed to separate accounts.
For an overview of third-party billing, supported carriers, and setup prerequisites, see Overview: 3rd Party Billing Shipping Accounts in ShipHero.
Before You Begin
To connect a third-party billing account at the carrier account level, you must first create a unique warehouse profile in ShipHero. The third-party account will be connected to that profile, and any orders assigned to the profile will be billed to the third-party account. See How to Use Warehouse Profiles.
Note for 3PLs: Create the warehouse profile at the client account level so it can be assigned to client orders using automation rules.
Table of Contents
- How to Add 3rd Party Billing for a Single UPS Order
- How to Connect a 3rd Party Billing Account to UPS
How to Add 3rd Party Billing for a Single UPS Order
Use this method to apply a third-party billing account to one order at a time from the order details page.
Important
Single-order third-party billing is supported for UPS only. You must select a UPS shipping method on the order before the third-party billing fields will appear.
- Open the order details page.
- Scroll to the Shipments Info section and click the Pencil icon.
- Enter the third-party billing information in the pop-up:
- 3rd Party Shipper Number
- 3rd Party Shipper Zip Code
- 3rd Party Shipper Country
- Click Update to save.
How to Connect a 3rd Party Billing Account to UPS
Use this method when third-party billing is needed for multiple orders. The account connects to a warehouse profile, and any order assigned to that profile uses the third-party account for billing.
UPS Required Information
- Third-party shipper account number
- Third-party shipper zip code
- Third-party shipper country (Note: Puerto Rico is treated as a country for this purpose.)
UPS Billing Configuration Options
There are four ways to configure billing to a third-party UPS account:
| Configuration | What It Does | DDP Setting |
|---|---|---|
| Shipping charges only | Bills label/shipping costs to the third-party account. Duties and taxes are not included. | DDP disabled |
| Duties and taxes only | Bills international duties and taxes to the third-party account. Shipping charges are not included. | DDP disabled |
| Shipping and duties/taxes — same account | Bills both shipping and duties/taxes to the same third-party account. | DDP enabled |
| Shipping and duties/taxes — separate accounts | Bills shipping and duties/taxes to different third-party accounts. | DDP disabled |
How to Connect the UPS Account
- Go to Shipping > Carriers and click Connect Carrier, then select UPS.
- Select the warehouse profile you created and the warehouse you ship from.
- Enter your UPS account number in the required field.
- Add the third-party billing information based on your configuration:
- Shipping charges only: Enter third-party billing information in the 3rd Party Billing (Shipping Charges) fields during the connection process. Do not enable DDP.
- Duties and taxes only: Complete the initial connection first, then return to the account settings and enter the third-party billing information in the 3rd Party Billing (Duties and Taxes) fields. Do not enable DDP — enabling it will charge the same account used for shipping.
- Shipping and duties/taxes to the same account: Enter the third-party billing information in the Shipping Charges fields during the connection process and enable DDP. You do not need to duplicate the information in the Duties and Taxes fields.
- Shipping and duties/taxes to separate accounts: Add the third-party shipping account during or after the connection. Add the third-party duties and taxes account after the initial connection in the account settings. Do not enable DDP — enabling it will charge duties and taxes to the shipping account rather than the separate account.
- Click Connect.
| 3rd Party Billing fields during the connection | 3rd Party Billing fields in Account Settings |
|---|---|
Important
Carrier reconciliation files cannot be deleted once uploaded. To prevent duplicate charges when uploading multiple files, consolidate all carrier data into a single CSV before uploading. If a record must be removed from the database, contact ShipHero Support.