This article explains the procedures and time limits for voiding UPS outbound shipping labels and inbound return labels within ShipHero.
UPS Void Windows
Each label type has a specific timeframe during which it can be voided directly through the ShipHero platform. Once these windows have passed, you must contact UPS directly.
| Label Type | Void Window | Action Location |
|---|---|---|
| Outbound Shipping Label | Within 90 days of creation | Order Details Page |
| Inbound Return Label | Within 24 hours of generation | Returns Page |
If the void window has passed, ShipHero can no longer cancel the label. You must contact your local UPS customer service office for manual assistance.
Voiding Outbound Shipping Labels
To void a standard shipping label that will not be used, follow these steps:
- Navigate to the Order Details page for the specific shipment.
- Locate the Shipments section.
- Select the option to Void Label.
This action must be performed within 90 days of the label creation date.
Voiding Inbound Return Labels
To void a return label provided to a customer, follow these steps:
- Navigate to the Returns page in ShipHero.
- Find the specific return shipment associated with the label.
- Select Void.
This action must be performed within 24 hours of generating the return label. UPS policy strictly limits the digital voiding of return service labels after this 24-hour period.