Due to organizational changes at FAST Group, support for ACI and Firstmile is currently unavailable. ShipHero is monitoring the situation with FAST Group and will provide updates as they become available.
If you currently have ACI or Firstmile connected, please be aware of the following system constraints:
- System Access: ACI and Firstmile have been disabled within the application. You cannot add them as a new carrier.
- Rate Quoting: These carriers are excluded from all rate quotes, including calculations performed by RateShop+.
- Error Handling: Any orders currently mapped to these carriers will fail to process and return a No configuration found for the carrier error.
Required Actions
To prevent fulfillment delays, users must take the following steps immediately:
| Action Item | Instruction |
|---|---|
| Disable Carrier Quoting | Disable quoting for your ACI and Firstmile carrier connection to prevent unwanted errors. |
| Remap Orders | Identify all orders assigned to ACI or Firstmile and reassign them to an active alternative carrier. |
| Discontinue Use | Ensure no automation rules, manual selections, or RateShop+ methods target these carriers for fulfillment. |
Reprocessing Impacted Orders
Because ACI and Firstmile are currently inactive, the system cannot communicate with their APIs to process voids. To ensure your packages reach their destination, you must reship these orders using an alternative, active carrier.
Important
Do not attempt to void the original ACI or Firstmile labels in the UI, as the requests will fail. Simply proceed with the "Reship" action to generate a new label with a different carrier.
Billing Adjustments for 3PLs
For 3PL providers with 3PL Billing enabled, labels generated for ACI or Firstmile prior to deactivation may still incur automated fees. To prevent these charges from appearing on your customer invoices, a manual database correction is required from our Support team.
How to Request a Data Ticket
To ensure these shipments are not included in your fee calculations, you must submit a support ticket to our data team. Your request must include:
- A clear statement that you require a Visual/Database Void.
- A CSV or list containing the specific Order IDs and Tracking Numbers.
- Confirmation that the packages associated with these labels have not been shipped.
Once processed, the labels will appear as voided in the ShipHero database, and the associated costs will be excluded from your billing exports.
Additional Resources
- How to Disable Quoting for a Carrier
- How to Bulk Edit Orders on the Manage Orders Page
- How to Map Shipping Methods
- How to Use RateShop+
- How to Use Automation Rules
Need more help? If you have urgent fulfillment needs or require assistance selecting an alternative carrier, please contact the ShipHero support team.