This article covers the hardware supported by ShipHero, including mobile devices, barcode scanners, printing and packing station requirements, and network specifications. Use it as a reference when setting up or expanding your warehouse hardware.
Table of Contents
- Mobile Devices and Barcode Scanners
- Hardware for Printing and Packing
- Additional Packing Station Hardware (Optional)
- WiFi and Network Requirements
Mobile Devices and Barcode Scanners
ShipHero's mobile app and barcode scanner compatibility work together to create a paperless warehouse by digitizing every step of the fulfillment process. Instead of relying on printed picking lists, packing slips, and inventory sheets, you can access and update all necessary information in real-time on a mobile device.
Mobile Devices
You need mobile devices to use the picking and inventory management tools available on the ShipHero Mobile App, which you can download from the Apple App Store.
The ShipHero mobile app requires a minimum of iOS 15.1. For the best experience, we recommend iOS 17 or above.
Important
For devices using iOS 14, the latest version of the ShipHero Mobile app available is 2.10.0. These devices must be updated to a minimum of iOS 15.1 in order to download the latest version of the ShipHero Mobile app from the App Store.
| Device Type | Model | Supported Variants |
|---|---|---|
| iPhone | iPhone SE | 2nd and 3rd generation |
| iPhone | iPhone 12 series | 12, 12 mini, 12 Pro, 12 Pro Max |
| iPhone | iPhone 13 series | 13, 13 mini, 13 Pro, 13 Pro Max |
| iPhone | iPhone 14 series | 14, 14 Plus, 14 Pro, 14 Pro Max |
| iPhone | iPhone 15 series | 15, 15 Plus, 15 Pro, 15 Pro Max |
| iPhone | iPhone 16 series | 16, 16e, 16 Plus, 16 Pro, 16 Pro Max |
| iPhone | iPhone 17 series | 17, 17 Air, 17e, 17 Pro, 17 Pro Max |
| iPad | iPad | 7th, 8th, 9th, 10th, and 11th generations |
| iPad | iPad Air | 3rd, 4th, 5th, 11-inch (M2 & M3), and 13-inch (M2 & M3) |
| iPad | iPad mini | 5th, 6th, and 7th generations |
| iPad | iPad Pro | 11-inch (1st–5th generation), 12.9-inch (3rd–6th generation), and 13-inch (M4) |
Compatible Apple Devices and Models
iPod Touch — End of Life
iPod Touch (7th generation) is currently supported but is reaching the end of its lifecycle and could soon become obsolete. If you are using an iPod Touch with the ShipHero mobile app, we encourage you to upgrade your devices.
Android Not Supported
The ShipHero mobile app is only available for Apple iOS devices. Android mobile devices are not supported.
Mobile Barcode Scanners
Using a scanner throughout your warehouse processes offers several key benefits: increased efficiency, improved accuracy, and better inventory management.
The ShipHero Mobile App is compatible with most Bluetooth HID scanners. For important information on connecting HID scanners and managing the on-screen keyboard, please see the linked article.
Recommended Barcode Scanners
- Socket Mobile (in HID mode)
- 2D Glove Barcode Scanner
- If you are using the Wholesale QR feature, you will need a scanner with QR functionality.
Due to the large number of Bluetooth barcode scanners available, we are unable to test every model or provide a specific list of supported ones. We recommend testing the scanner before committing to a specific model, as we are unable to help troubleshoot specific HID scanner models.
Hardware for Printing and Packing
Printing and packing stations are crucial for an efficient, paperless warehouse. Whether used for printing barcodes during receiving or generating shipping labels at the final stage of fulfillment, the core hardware requirements for these stations remain the same.
The basic requirements for a printing or packing station include a PC or laptop, desktop barcode scanner, various printers, and an optional scale.
| PC Minimum Requirements | Mac Minimum Requirements |
|---|---|
|
|
Recommended Hardware
When setting up your printing and packing stations, we recommend using a hardwired connection for optimal performance. Connecting your printers via a wireless network can cause delays and put additional strain on your internet connection.
For customers in Australia: We recommend purchasing hardware from barcodes.com.au/shiphero, which offers free delivery.
| Device | Recommended Models |
|---|---|
| Desktop Barcode Scanners |
|
| Label Printers | |
| Labels | Any thermal labels, including: Zebra, Rollo, Dymo 4XL |
| Invoice & Barcode Printers |
Mac CompatibilityWe do not recommend using a Dymo printer for barcode label printing on a Mac. Dymo printers have a compatibility issue that prevents multiple copies of a label from being printed at one time on macOS. |
| Scales (Optional) |
We do not recommend the Dymo m10 or Dymo m25 USB scales — these go to sleep and need to be reconfigured each time. |
Scales are optional if you have the account setting "Use the total product weight as the weight of the order" enabled for your shipments.
Additional Packing Station Hardware (Optional)
You have several other options when configuring your packing stations. These include converting to a Tap-to-Pack Station or Adaptive Packing Station, or using the ParcelView package snapshot feature. Each has additional hardware requirements listed below.
| Station Type | Required Hardware |
|---|---|
| Tap-to-Pack Stations | Tap-to-Pack is a physical hardware controller created by ShipHero that replaces the keyboard and mouse at your packing stations with programmable buttons, LED visual guidance, and audio confirmation. The kit can be purchased at store.shiphero.com and comes with everything you need to get started. |
| Adaptive Packing Stations |
We recommend "slim" cable plugs because the input sockets on the Adaptive Controller are spaced close together. Optional for button placement: 3.5mm male-to-female mono extension cables, available in various lengths. |
| ParcelView Package Snapshot |
1080P HD webcam with a USB connector. We have successfully tested inexpensive cameras like these with a packing station mounted arm. This setup works great for most smaller packages. |
WiFi and Network Requirements
Network performance can significantly impact scanning and mobile app responsiveness. Below are the minimum recommended WiFi specifications:
- Minimum recommended bandwidth: 5 Mbps
- Preferred frequency band: 5 GHz for lower interference
- Recommended signal strength: -65 dBm or higher
- Low-latency network configuration