ShipHero supports UPS Electronic Data Interchange (EDI) so that you do not need to print out invoices when shipping internationally.
Note: Not all countries support EDI. In the event that a country does not support Electronic Data, ShipHero will print all forms with the Shipping Label for your package.
How to Enable EDI on Your UPS Account
To set up UPS Paperless Invoice, you'll need the following:
- A UPS ID
- A UPS Account Number
- A digital image of your company letterhead
- A digital image of your signature
When you have all these items ready, start the process to enroll in UPS Paperless Invoice:
- Log in to your UPS.com account.
- Expand the My UPS menu and navigate to Maintain your UPS account.
- Accept the UPS Paperless Invoice Letter of Agreement.
Once you do so, you'll be eligible to use UPS Paperless Invoice within 24 hours.
How can I tell if ShipHero is using EDI for my shipments?
When shipping international orders, your ShipHero account is automatically set up to send all custom documents via EDI as long as the country where the order is being shipped accepts this type of custom form. When the shipping label prints out, you will know that customs docs were sent via EDI because there will be large letters stating “EDI” on the label. An example is shown below:
What if the country I am shipping to does not support EDI?
If the country you are shipping to does not accept electronic forms, ShipHero will print the customs forms with your shipping label. We recommend that these customs forms be placed in a pouch on the master shipping box for that order.
How can I see the customs documents in ShipHero?
Once the shipment is processed you can view customs documents by going to app.shiphero.com > Orders > Manage Orders and selecting the specific order in question. Once the order details are pulled up, scroll down to the section titled Shipment Info. All tracking and customs information will be listed there. The customs documents will be hyperlinks listed below the tracking number. An example is shown below: