Asendia is an international e-commerce and mail solutions provider, jointly owned by La Poste (French) and Swiss Post. They offer a range of services including international parcel shipping, business mail, direct mail, and publication delivery to over 220 countries and territories.
Asendia USA is a major consolidator of international mail for the USPS, holding both Postal Qualified Wholesaler (PQW) and National Account status, according to Asendia USA. More information about Asendia and the services they provide can be found on Asendia USA's FAQ page.
Before You Begin
- Account setup: Review Before You Connect a Carrier Account in ShipHero for custom profiles, multi-warehouse accounts, and 3PL client settings.
What is the difference between Asendia and Asendia One?
Asendia is a legacy connection still supported by ShipHero for customers that are locked in to previous contracts with the carrier.
Asendia One has an upgraded API connection which has more functionality. The API was upgraded back in 2022 and is highly recommended over the legacy connection.
Asendia and Asendia One: Supported Features and Limitations
| Asendia | Asendia One | |
|---|---|---|
| International Shipping | Yes | |
| Domestic Shipping | No | Yes |
| Supported Shipping Methods | Only methods activated on your Asendia/Asendia One account will be shown in ShipHero. | |
| End-of-Day Manifests (required by Asendia) | Must be generated at the end of the day - ShipHero runs a daily clean up for carriers that require manifests. | |
| Rate Shopping | No - Methods must be mapped to orders or manually selected during the pack out process. Methods are not considered in the cheapest tools. | Yes - Rates can be surfaced in the quoting tools; therefore methods can be used in the cheapest shipping methods and rate shopping tools. |
| Multi-Package Shipments | No - Labels for each package must be created separately in the pack out process. | Yes - Multiple labels can be generated at once for orders requiring more than one package. |
How to Connect Asendia (Legacy connection)
- Go to the Shipping > Carriers page and select Connect Carrier.
- Select Asendia from the dropdown list.
- Fill in the required information on form:
- Profile and Warehouse
- Asendia Account number
- Asendia account Username and Asendia account Password
- Click Connect.
How to Connect Asendia One
- Go to the Shipping > Carriers page and select Connect Carrier.
- Select Asendia One from the dropdown list.
- Fill in the required information on form:
- Profile and Warehouse
- Asendia Account number
- Asendia One API Key
- Processing Location
- Asendia account Username and Asendia account Password
- Click Connect.
Generate End-of-Day Manifests for Asendia
Asendia requires the generation of your shipping manifest at the end-of-day before the orders are picked up. A manifest is an electronic and printable document containing a list of shipments that need to be handed over to the Asendia carrier for transport, and it's crucial for accurate billing and proper processing.
How to Generate an Asendia Manifest
Once generated, the manifest is sent to Asendia electronically. You can export as CSV in the future if you are keeping records internally.
- Go to the Orders > Manifests page.
- Click Create Manifest.
- Select Asendia/Asendia One from the carrier dropdown, the warehouse you are shipping from, and the date of the shipments you want listed in your manifest. For multi-warehouse accounts, manifests must be generated for each warehouse location separately.
- Hit Generate.