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Troubleshooting: Orders Not Showing as Mergeable

The Mergeable Orders widget on the ShipHero Dashboard only shows orders with a pending default status, not a custom status. When you need a more complete overview of possible order merges, we recommended that you instead use the Orders page at https://shipping.shiphero.com/orders/merge/.

This will provide a detailed look at all possible mergeable orders, along with past merges and the rules that the merges should follow.

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