The Rejected Line Items report is a running list of every line item rejected during inbound receiving, across every purchase order. Use it to review rejections without opening each purchase order individually, for example when reconciling damaged or incorrect shipments with a vendor.
Go to Purchase Orders > Rejected Line Items to view the report.
Table of Contents
- Rejection Reasons
- Filtering the Rejected Line Items Report
- Rejected Line Items Report Columns Defined
- Exporting the Rejected Line Items Report
Rejection Reasons
The Reason column reflects one of ShipHero's system default rejection reasons, selected during receiving. You cannot create custom rejection reasons, but you can add more detail using the Note field.
- Damaged
- Wrong color
- Wrong size
- Broken
- Dirty
- Water damage
- Missing pieces
- Other damage
Items are rejected during the receiving process itself, whether on the web dashboard or the mobile app. For the dashboard workflow, see How to Receive Purchase Orders in ShipHero (Handling Exceptions During Receiving > How to Reject Units). For the mobile workflow, see How to Reject Items During Inbound Receiving in ShipHero.
Filtering the Rejected Line Items Report
| Filter | What It Does |
|---|---|
| Start Date / End Date | Limits the report to items rejected within the selected date range. |
| Purchase Order Status | Filters by the status of the purchase order the rejected item belongs to. |
| Vendors | Filters by the vendor on the purchase order. |
| Warehouse | Filters by the warehouse where the item was rejected. |
| Customers | 3PL accounts only. Filters by the client account the rejected item belongs to. |
Rejected Line Items Report Columns Defined
Change which columns are displayed using the Column visibility button above the table.
| Column Name | Definition |
|---|---|
| 3PL Customer | The client account the rejected item belongs to. 3PL accounts only. |
| Date Rejected | The date the item was rejected during receiving. |
| SKU | The rejected product's SKU. |
| Product Name | The rejected product's name. |
| Quantity Rejected | The number of units rejected. |
| Reason | The rejection reason selected during receiving. See Rejection Reasons for the full list. |
| Note | The free-text note entered with the rejection, if any. |
| PO Date | The date of the purchase order the rejected item belongs to. |
| Warehouse | The warehouse where the item was rejected. |
| Vendor | The vendor on the purchase order. |
| Purchase Order Number | The purchase order the rejected item belongs to. |
| Purchase Order Status | The status of the purchase order the rejected item belongs to. |
Exporting the Rejected Line Items Report
Use the buttons above the table to get data out of the report:
- Export All Rows: Exports the entire report and sends the file to your email address.
- CSV: Downloads the currently filtered rows as a CSV file.
- PDF: Downloads the currently filtered rows as a PDF file.