During inbound receiving in ShipHero, you can reject items that are damaged, incorrect, or otherwise not acceptable. Rejected items are tracked separately from received inventory and are never added to available stock.
Before You Begin
You must have an active inbound shipment open on the mobile app. Rejections can be processed during either the LPN or location receiving flow.
For an overview of all mobile receiving options, see Overview: Mobile Inbound Receiving in ShipHero.
Table of Contents
How to Reject Items During Inbound Receiving
Important
Place rejected items in a designated non-sellable location. This ensures rejected quantities are not added to available inventory on your store platforms.
- Tap the Rejected counter button on the inbound shipment screen.
- Scan the location where rejected items will be placed — for example, a damages or rejection bin.
- Select or scan the item to reject.
- Enter the rejected quantity and select a rejection reason — for example: damaged, dirty, or incorrect item.
- Upload photos (optional but recommended). Photos are saved to the inbound shipment dashboard for audits and vendor communication.
- Scan an LPN to complete the rejection. All rejected items in this flow are placed under this LPN.
Once complete, the rejected quantity is recorded separately from received inventory and is not added to available stock.
| Tap the Rejected counter | Scan location | Scan item | Enter quantity and reason | Scan LPN |
|---|---|---|---|---|
How to View Rejected Items in ShipHero
Rejected items are tracked in three places in ShipHero:
| Location | What you can see |
|---|---|
| Mobile app — Rejected counter | Total rejected quantity at the top of the active inbound shipment. |
| Inbound Shipment Dashboard — Images tab | Photos and details captured during the receiving process. |
| Purchase Orders > Rejected Line Items | Full list of all items rejected during receiving across all inbounds. |