Articles in this section

Setting: Only Import Published Products from Shopify

Updated

If your Shopify products are not appearing in ShipHero, it is likely due to your "Only import products from Shopify that are Published" setting.

How the Setting Works

  • Enabled: Only products that are Active and assigned to a Sales Channel in Shopify will import. Drafts are ignored.
  • Disabled: All products, including drafts and unpublished items, will sync to ShipHero.

Troubleshooting Missing Products

If a new Shopify product isn't showing up in ShipHero, choose one of the following solutions:

  1. Publish the Product: Ensure the product is set to "Active" and has at least one Sales Channel selected in Shopify. Wait 5 minutes for the sync to complete.
  2. Adjust ShipHero Settings: Disable the "Published" filter to allow all products to sync regardless of their Shopify status.

If the product still hasn't appeared after publishing, please refer to our guide on How to Import Orders and Products.

How to Change Your Sync Settings

To update this preference in ShipHero:

  1. Navigate to My Account > Stores.  Select Settings.
  2. Locate the Sync Settings Shopify to ShipHero section.

  3. Toggle Only import products from Shopify that are Published on or off.

  4. Click Save at the bottom-right of the page.

For further details on product visibility, visit the Shopify Help Center.

Was this article helpful?
1 out of 2 found this helpful

More Resources

  • ShipHero Public API

    Connect your tools and AI agents directly to ShipHero with the Public API. Build powerful integrations, automate workflows, and tap into real-time data using the AI tools you prefer, with the option for secure, read-only access for AI-driven insights without added risk.

  • ShipHero Academy

    Explore ShipHero Academy for certifications, deep-dive training, and expert-led courses on WMS and fulfillment. Build your expertise and help your team operate at a higher level.

  • Change Log

    Stay up to date with the latest improvements across ShipHero. The Change Log gives you a clear view of new features, enhancements, and fixes as they roll out—so you always know what’s new and what’s better.