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How to Add Attachments to Customer Orders

Updated

When an order needs a special attachment so the warehouse can open/print it, there is an option on every order page to do so. This section will also display the files attached by any user or system. The end Client can upload the files via the store or any user with the correct access. 

 

To attach a file, you need to enter the order:

 

Scroll down to mid-page so you see the attachments section:

 

 

You can also see the attachment after you are done:

 

Viewing Order Attachments While Packing

When an order has an attachment, ShipHero shows a pill on the order while you pack. This applies to Standard Flow packing and Single Item Batch (SIB) packing. Click the pill to open the order slide-out and view the attachment. Click an image to open a preview, or click a PDF to open the file.

 

Naming the attachments.

Before uploading the attachment, we need to be sure the name is in the correct format. We can use any combination of characters and numbers. However, it cannot contain special characters like (),#,@,%,^,&, etc. 

 

 

 

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