How to Set Up Amazon Carriers

Customers have the ability to purchase labels through Amazon's Buy Shipping API. This shipping method is only available for Amazon orders if your Amazon store is connected to ShipHero at the time of label purchase. It behaves similarly to the "Cheapest" carrier in that the number of days is defined in the shipping method (Amazon 1, Amazon 2, Amazon 99).

Amazon Prime

For Amazon Prime, orders are automatically set to the appropriate shipping method and do not follow the shipping method map. ShipHero will send the Amazon order number to Amazon, and Amazon will return available shipping options for the order based on the delivery date and the "Eligible Carriers" defined in the Amazon Store Settings. Amazon store setting can be found in app.shiphero.com> MyAccount tab> Stores> Select the Amazon store.

NOTE: The Eligible Carriers are FedEx, USPS, UPs, and Royal Mail.

Orders must be set to the "Amazon" carrier to use the Buy Shipping API. The carriers connected to Amazon are entirely unrelated to carriers connected to ShipHero. You can configure your account in Amazon to identify whether to use Amazon's negotiated rates with a carrier or your own rates. Prime orders will automatically be set to Amazon carrier by default. 

Amazon will only provide shipping methods they deem acceptable for the delivery date, including Prime guaranteed dates. ShipHero will select the cheapest shipping method provided by Amazon. The label will be purchased through Amazon, under the shipping accounts connected. It is not related to or affected by the shipping carriers connected to ShipHero in the shipping carriers page.

Configuring the Amazon Buy Shipping API

ShipHero must be given permission in order to ship with your Amazon Buy Shipping API, such as with Seller Fulfilled Prime. Instructions to accept these terms can be found on Seller Central.

Take the following steps to review and accept the terms and conditions: 

1. In your seller account, go to Manage Shipping Services.
2. Read Amazon's terms and conditions for this service and the terms and conditions of each carrier.
3. Click the I agree checkboxes to accept them.
4. Click Submit.

NOTE: If you don't agree to the terms and conditions for a particular carrier, its shipping services won't be available to you. 

NOTE: The Deliver By date from Amazon will be used when requesting labels to ensure on time delivery.