The Mobile Picking & Packing flow is the default method when you configure a Picking Plan for Courier wholesale orders. It combines picking and packing in one process. You scan inventory, assign it to boxes labeled with an LPN, and move it to the staging location. An LPN (license plate number) is a barcode label that identifies a box.
Before You Begin
- Barcode scanner: Required to validate locations and inventory.
- Generate LPNs in advance: Print any LPNs needed for inner or outer boxes before starting. Generate them from Inventory & Locations > LPNs. See How to Create and Manage LPNs.
- Staging location: When you finish picking, ShipHero moves all picked inventory to the staging location selected in the Picking Plan.
- Container type: Courier orders use boxes. Inner boxes are optional. Outer boxes are required for every carton.
For requirements, order types, and the full wholesale workflow, see Overview: The Wholesale Experience in ShipHero. For the Freight order flow, see How to Pick and Pack a Freight Wholesale Order (Mobile).
Table of Contents
- Wholesale Picking Item Statuses Defined
- How to Start the Mobile Pick and Pack Flow
- Picking and Packing a Courier Wholesale Order in the Mobile App
Wholesale Picking Item Statuses Defined
Wholesale picking item statuses show the progress of each item in a picking job.
| Status | Description |
|---|---|
| Not Allocated | The picking location has not yet been defined. |
| Allocated | The picking location has been successfully set. |
| Picking | Picking of the product is currently underway. |
| Picked | All required items have been successfully picked from the designated location. |
How to Start the Mobile Pick and Pack Flow
Go to Orders > Wholesale in the ShipHero Mobile App. Select the order from the list. The list shows orders assigned to you and orders with locations that have no assigned picker.
| Wholesale Orders: Desktop View | Wholesale Orders: Mobile App View |
|---|---|
Picking and Packing a Courier Wholesale Order in the Mobile App
In the Courier flow, picked inventory is packed into inner boxes (optional) and outer boxes, each assigned an LPN. Follow the steps below from start to finish.
Step 1. Select the order from the list. The order summary shows:
- Order name
- Staging location (where picked inventory is moved)
- Total units to pick (in eaches or units of measure)
- All locations assigned to pick inventory from
- Required SKU, unit of measure (UOM), and quantity needed per location
Step 2. Scan or tap a location to start. If you tap the location from the list, you will be asked to scan it to confirm.
| Scan Location to Confirm | Correct Location Confirmed | Wrong Location Error |
|---|---|---|
Step 3. After scanning the location, the Scan Item page appears with required quantities. Scan items one by one, or tap the Picked number to manually enter the quantity.
| Scan Item Page | Correct Item Scanned | Wrong Item Error |
|---|---|---|
Step 4. Pack the inventory into boxes. To put all inventory in the same box, select Enter all required. To split picks across multiple boxes, tap Pack pick units and scan a BOX LPN. The first time you pack units you will see an information screen with instructions.
Inner Box Configuration for Courier Wholesale Mobile Packing
An inner box holds picked inventory and ships inside a larger outer box.
If an inner box is not required (for example, products are shipped in their own container or you are picking directly to an outer box), choose one of the following options:
- Skip: Goes directly to outer box configuration for the items picked. The inner box option will continue to appear for subsequent picks.
- Not required for this SKU: Suppresses the inner box prompt for this SKU for any partial picks on this order.
- Not required for this Order: Suppresses the inner box prompt for the entire order.
| LPN Information Screen | Inner Box Screen |
|---|---|
- To use an inner box: Scan an LPN, stick it to the box, then define the box dimensions.
- To set dimensions: Scan the box barcode (if available) or select a package type from the list by choosing Set dimensions manually. Boxes must be created in Shipping > Boxes to appear in the list.
- After choosing the box, select whether to use the same box type for all inner boxes on this order. Choosing Use same dimensions skips the dimension prompt for subsequent inner box LPNs.
| Box Dimensions Screen | Box List | Use Same Dimensions? |
|---|---|---|
After you complete inner box configuration, ShipHero prompts you to configure the outer box.
Outer Box Configuration for Courier Wholesale Mobile Packing
The outer box is sent to the carrier and is required to complete packing. If you are shipping a product in its own packaging, you still need to assign an outer box LPN to each carton.
- To use an outer box: Scan an LPN, stick it to the box, then define the dimensions.
- If you always use the same outer box dimensions, configure that preference at this step.
| Outer Box Screen | Box Dimensions | Box List | Use Same Dimensions? |
|---|---|---|---|
Step 5. After finishing all units at a location, you return to the pending locations list. Scroll up to see the picking summary, which lists the inventory picked, quantities, how items were packed (inner or outer box), and the LPN of each box. The wholesale manager can monitor progress in real time on the desktop.
| Mobile: Partially Picked Summary | Desktop: Order Remains in Picking Status |
|---|---|
Step 6. Repeat Steps 2 to 4 until all locations and items are processed.
Step 7. After picking all required items, the summary will show no remaining items. If needed, the picker can adjust the weight and dimensions of packed boxes directly from the Picking Summary before shipping documentation is generated.
| Mobile: Fully Picked Summary (1) | Mobile: Fully Picked Summary (2) | Mobile: Fully Picked Summary (3) |
|---|---|---|
Once complete, the wholesale order moves to Packing status. The manager can review all picked and packed inventory and make any necessary modifications.