This article covers how to connect a UPS third-party billing account in ShipHero — either for a single order or at the carrier account level for ongoing use. UPS supports four billing configurations: shipping charges only, duties and taxes only, both to the same account, or shipping and duties billed to separate accounts.
For an overview of third-party billing, supported carriers, and setup prerequisites, see Overview: 3rd Party Billing Shipping Accounts in ShipHero.
Before You Begin
To connect a third-party billing account at the carrier account level, you must first create a unique warehouse profile in ShipHero. The third-party account will be connected to that profile, and any orders assigned to the profile will be billed to the third-party account. See How to Use Warehouse Profiles.
Note for 3PLs: Create the warehouse profile at the client account level so it can be assigned to client orders using automation rules.
Table of Contents
- How to Add 3rd Party Billing for a Single UPS Order
- How to Connect a 3rd Party Billing Account to UPS
How to Add 3rd Party Billing for a Single UPS Order
Use this method to apply a third-party billing account to one order at a time from the order details page.
Important
Single-order third-party billing is supported for UPS only. You must select a UPS shipping method on the order before the third-party billing fields will appear.
- Open the order details page.
- Scroll to the Shipments Info section and click the Pencil icon.
- Enter the third-party billing information in the pop-up:
- 3rd Party Shipper Number
- 3rd Party Shipper Zip Code
- 3rd Party Shipper Country
- Click Update to save.
How to Connect a 3rd Party Billing Account to UPS
Use this method when third-party billing is needed for multiple orders. The account connects to a warehouse profile, and any order assigned to that profile uses the third-party account for billing.
UPS Required Information
- Third-party shipper account number
- Third-party shipper zip code
- Third-party shipper country (Note: Puerto Rico is treated as a country for this purpose.)
UPS Billing Configuration Options
There are four ways to configure billing to a third-party UPS account:
| Configuration | What It Does | DDP Setting |
|---|---|---|
| Shipping charges only | Bills label/shipping costs to the third-party account. Duties and taxes are not included. | DDP disabled |
| Duties and taxes only | Bills international duties and taxes to the third-party account. Shipping charges are not included. | DDP disabled |
| Shipping and duties/taxes — same account | Bills both shipping and duties/taxes to the same third-party account. | DDP enabled |
| Shipping and duties/taxes — separate accounts | Bills shipping and duties/taxes to different third-party accounts. | DDP disabled |
Important
When a third party billing account is added into the duties and taxes field DDP is automatically applied to orders assigned that profile. To disable that setting you must select DDU at the order level.
How to Connect the UPS Account
- Go to Shipping > Carriers and click Connect Carrier, then select UPS.
- Select the warehouse profile you created and the warehouse you ship from.
- Enter your UPS account number in the required field.
- Add the third-party billing information based on your configuration:
- Shipping charges only: Enter third-party billing information in the 3rd Party Billing (Shipping Charges) fields during the connection process. Do not enable DDP.
- Duties and taxes only: Complete the initial connection first, then return to the account settings and enter the third-party billing information in the 3rd Party Billing (Duties and Taxes) fields. Do not enable DDP — enabling it will charge the same account used for shipping.
- Shipping and duties/taxes to the same account: Enter the third-party billing information in the Shipping Charges fields during the connection process and enable DDP. You do not need to duplicate the information in the Duties and Taxes fields.
- Shipping and duties/taxes to separate accounts: Add the third-party shipping account during or after the connection. Add the third-party duties and taxes account after the initial connection in the account settings. Do not enable DDP — enabling it will charge duties and taxes to the shipping account rather than the separate account.
- Click Connect.
| 3rd Party Billing fields during the connection | 3rd Party Billing fields in Account Settings |
|---|---|