Connecting International Bridge to ShipHero lets you quote rates, print labels, and track deliveries for Alaska, Hawaii, Puerto Rico, other US territories, and APO/FPO addresses. International Bridge provides your connection credentials, so gather those before you start.
Before You Begin
- International Bridge Account: You need an active International Bridge account.
- Credentials to Gather: Contact your International Bridge sales representative for your Username and Password.
- NonConStandard Setup (If Applicable): If you plan to use NonConStandard, International Bridge's own delivery service for non-continental destinations, also ask your representative for your IB Origin Warehouse ID.
New to International Bridge in ShipHero? See Overview: International Bridge in ShipHero for supported and unsupported features.
Table of Contents
- Getting Your International Bridge Credentials
- How to Connect International Bridge to ShipHero
- International Bridge Shipping Methods in ShipHero
- Available International Bridge Settings After Connecting
Getting Your International Bridge Credentials
International Bridge issues a Username and Password for your account. Request these from your International Bridge sales representative. ShipHero cannot generate or look up these values for you.
| Credential | What It Is |
|---|---|
| Username | Identifies your International Bridge account. Provided by International Bridge. |
| Password | Authenticates your International Bridge account. Provided by International Bridge. |
| IB Origin Warehouse | International Bridge's identifier for the warehouse where your NonConStandard shipments consolidate for delivery. Provided by International Bridge to the customer. Needed only if you use NonConStandard. |
How to Connect International Bridge to ShipHero
- Go to the Shipping > Carriers page and click Connect Carrier.
- Select International Bridge from the list of available carriers.
- Select the Profile and Warehouse the carrier will be connected to.
- Enter your International Bridge Username and Password.
- If you plan to use NonConStandard, enter your IB Origin Warehouse ID. Leave this blank if you only ship USPS mail classes through International Bridge.
- Click Connect. International Bridge appears in your connected carriers list.
Required International Bridge Connection Fields
| Field | Description |
|---|---|
| Profile (Required) | Profiles let you connect the same carrier account more than once with different settings, and apply those settings only to orders using that profile. Learn more about How to Use Warehouse Profiles. |
| Warehouse (Required) | Select the physical warehouse this account is being connected to. If you have multiple warehouses, carrier connections are managed separately for each. |
| Username (Required) | Your International Bridge username. Provided by International Bridge. |
| Password (Required) | Your International Bridge password. Provided by International Bridge. |
| IB Origin Warehouse (Required for NonConStandard) | The warehouse International Bridge uses to consolidate your NonConStandard shipments. Provided by International Bridge to the customer. Required if you use NonConStandard; not needed for USPS mail classes only. |
International Bridge Shipping Methods in ShipHero
International Bridge offers two kinds of shipping methods in ShipHero.
- USPS mail classes (Priority, First Class, Express) route through International Bridge's USPS API. These are available as soon as you connect your Username and Password.
- NonConStandard is International Bridge's own delivery service built for non-continental destinations. Add your IB Origin Warehouse to the connection before using it.
Map these shipping methods under Shipping > Methods so rate shopping and automation rules can select them by name.
Available International Bridge Settings After Connecting
After connecting, the following settings are available on the International Bridge carrier connection.
| Setting | Description |
|---|---|
| Cut-Off Time | Labels generated after this time will print with the creation date of the following day. |
| Disable Quoting | Prevents this account from being quoted in rate shopping tools or cheapest shipping methods. |
Important Reminders when Connecting a Carrier Account
- Using Custom Profiles: Custom profiles allow you to connect the same carrier account multiple times with unique settings, such as specific Incoterms or 3rd Party Billing. For these settings to apply, the order must be assigned to that specific profile. If the assigned profile lacks a connected carrier, ShipHero will automatically use the carrier account connected the warehouse’s default profile for the selected shipping method. This ensures your specialized billing and shipping terms are applied correctly to every label. Visit the following article for more information on How to Use Warehouse Profiles.
- Multi-Warehouse Accounts: To generate labels from multiple warehouses, you must connect your carrier account to each individual location in ShipHero to avoid shipping errors or billing discrepancies. Please consult your carrier to determine if a single account number supports multiple origins or if unique accounts are required for each site. This is especially critical for international locations, as carrier operations vary by country.
- Note for 3PLs: When connecting a new carrier account to ShipHero, double check your 3PL Clients' Settings to ensure you are connecting the carrier account to the correct ShipHero account; if Use Customer's Shipping Accounts is enabled the carrier account must be connected at the child account level, if Use Customer's Shipping Account is not enabled, the carrier account needs to be enabled at the 3PL level. More information about Managing 3PL Client Settings can be found here.