International Bridge has one significant gap for high-volume shipments and a setup requirement worth knowing before you connect. Use the table below to understand what's not supported, then the sections after it if your shipments consolidate onto a pallet.
Setting up International Bridge for the first time? See Connecting International Bridge to ShipHero for credentials, connection steps, and settings.
Table of Contents
- Known International Bridge Limitations
- International Bridge Container and Pallet Consolidation
- International Bridge Error Messages
Known International Bridge Limitations
| Limitation | Detail |
|---|---|
| No consolidated Container Label | International Bridge's truck-pickup process for pallet-level shipments requires a single Container Label. ShipHero does not generate this label. See International Bridge Container and Pallet Consolidation below. |
| NonConStandard requires an Origin Warehouse | NonConStandard shipments need an IB Origin Warehouse ID on your connection. Add it under Shipping > Carriers before quoting or labeling with NonConStandard. |
International Bridge Container and Pallet Consolidation
International Bridge's standard process for high-volume shipments uses a Container: a single label that consolidates many packages for pickup by truck. ShipHero does not generate this Container Label, so you cannot complete International Bridge's standard container flow from inside ShipHero. Use one of the two options below instead.
Scheduled Truck Pickup for High-Volume International Bridge Shipping
When your shipments fill a pallet or more, International Bridge can schedule a truck pickup directly. Contact your International Bridge representative to arrange this. ShipHero does not manage truck pickup scheduling.
Printing a UPS Label from the International Bridge Portal
When your shipment is below a pallet, print a UPS label from your International Bridge portal instead. Pack your International Bridge shipments together and send them to the consolidation facility on your account.
International Bridge generally covers the cost of this UPS label, though coverage can depend on your contract with International Bridge. Confirm the details for your account with your International Bridge representative.
International Bridge Error Messages
| Error | Cause | Resolution |
|---|---|---|
| Failed to find a delivery route | International Bridge does not have a serviceable delivery route between the origin and destination on this shipment. | Confirm the destination address, then contact your International Bridge representative to confirm the route is covered. Use another carrier if it is not. |