How to Update a User's Password

A ShipHero user can reset their own password with the Forgot Password? link on the sign-in screen. When a user can't receive email at the address on their account, an Admin or a user with permission to edit users can set a new password from that user's settings page.

Table of Contents

• When ShipHero Requires a Password Reset
• ShipHero Password Requirements
• How to Update Your ShipHero Password from the Login Page
• How to Update a User's ShipHero Password from Their User Settings Page

When ShipHero Requires a Password Reset

ShipHero requires a user to reset their password before they can sign in again in these cases:

• Inactive for 90 days: The user has not signed in to ShipHero for 90 days.
• Reactivated user: The user was deactivated and then reactivated.
• Exposed password: The user's password was found in a known third-party data breach. ShipHero may also require the user to use MFA before signing in. See How to Manage Multi-Factor Authentication (MFA) for Users.

To reset the password, follow the steps in How to Update Your ShipHero Password from the Login Page.

ShipHero Password Requirements

A new ShipHero password must meet all of these requirements:

• A minimum of 12 characters
• At least 1 uppercase letter
• At least 1 lowercase letter
• At least 1 number

How to Update Your ShipHero Password from the Login Page

1. Select the Forgot Password? link on the sign-in screen.
2. Enter your email address and select Continue.
3. Open the password reset email from "App Dot SSO" <no-reply@auth0user.net>. If you do not see it, check your spam folder.
4. Select Confirm in the email to open the page where you create a new password.
5. Enter your new password twice and select Reset Password.

How to Update a User's ShipHero Password from Their User Settings Page

Use this method only when the user can't receive email at the address on their ShipHero account. An Admin or a user with permission to edit users must help the user.

1. Go to the Users & Roles page.
2. Open the User's Settings page for the user that needs to update their password.
3. Have the user enter their new password.
4. Select Save.