Each team member requires a user to access ShipHero platforms and mobile applications. As a best practice, we recommend that every team member has their own user and does not share credentials. ShipHero users can have unique settings and be assigned different permissions and roles.
Before You Begin
- Available user seats: Each new user uses a seat on your ShipHero plan. When no seats are left, see ShipHero User Limit Reached.
- Unique email address: Each user needs an email address that no other ShipHero account uses.
For what each user setting does, see ShipHero User Settings Reference. To connect a user to the Public API or the ShipHero MCP, see How to Give a ShipHero User API Access. To set permissions, see How to Create and Manage Roles and Permissions.
Table of Contents
- How to Create a User in ShipHero
- Common Errors When Creating ShipHero Users
- How to Add Users to a 3PL or 3PL Client Account in ShipHero
- How to Deactivate a ShipHero User
How to Create a User in ShipHero
New users are created from the Users & Roles page. From app.shiphero.com, go to My Account > Users to open it.
- Go to the Users & Roles page and select Create User.
- Enter the user's Details and Settings. All fields marked with an asterisk are required. Select Continue to move to the next section. For what each field does, see ShipHero User Settings Reference.
- Select each App Setting the user needs, then select Continue.
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Select the Role(s) that apply to the user, or close the window to assign a role later.
To create a new role during this step, select Create Role. See How to Create and Manage Roles and Permissions.
Pro-Tip
Plus addressing (also called sub-addressing) lets you create unique email variations by adding a + symbol and a custom tag before the @ symbol. For example, info+username@domain.com. All emails sent to the variation are delivered to the main inbox.
ShipHero treats plus addresses as unique email addresses, making them a practical solution for creating accounts for pickers and packers who do not have individual company email addresses.
When a user created with a plus address resets their password, the reset email is sent to the main inbox, meaning the address before the + symbol.
ShipHero User Password Requirements
- A minimum of 12 characters
- Must include an UPPERCASE character
- Must include a lowercase character
- Must include a number
Common Errors When Creating ShipHero Users
Two errors commonly appear when creating users. Both are resolved from the Users & Roles page or the Billing page.
ShipHero User Limit Reached
When the user limit is reached, a prompt appears on the Users & Roles page. To increase the number of seats, go to My Account > Billing and adjust as needed. The user making the adjustment must have permission to access the Billing page.
The maximum number of additional users you can add from the Billing page is 300. If your account has reached this limit and you need more, contact ShipHero Support for assistance.
ShipHero User Email Already in Use
When an error states that an email is already in use, the address is associated with a different ShipHero account. Each user must have a unique email address. Use a different email address for the new user, or contact ShipHero Support for assistance.
How to Add Users to a 3PL or 3PL Client Account in ShipHero
3PLs can create users for their account or in their clients' accounts. Only users created at the 3PL account level can make inventory changes and process orders in the 3PL's account.
- 3PL users have access to the 3PL dashboard, the customers' information, and the warehouse assigned to the user.
- 3PL client users have access only to their own dashboard, and no other customer's information. See How to Manage 3PL Client Settings for more information.
When adding users in a 3PL account, an additional dropdown appears on the Users & Roles page next to the Create User button. This dropdown controls which account you are managing and creating users for.
- My Account: Manage users for the 3PL account.
- Clients: Select a client from the list to manage users for a 3PL client's account.
To choose which client accounts a 3PL user can switch into, one user at a time or several at once, see How to Give 3PL Users Access to Client Accounts and Switch Between Them.
How to Deactivate a ShipHero User
To deactivate a user, toggle off the Activate user setting. The user is removed from the active users list and can no longer access the platform.
Important Notes When Deactivating ShipHero Users
- Users cannot be deleted, only deactivated. This keeps previous activity records intact for reporting.
- Deactivating a user does not automatically adjust billing. From the My Account menu, open the Billing page and adjust the bar under Additional Users to reduce unused licenses. You need permission to access the Billing page.
When there are unused licenses on your plan, the following prompt appears on the Users & Roles page: "You have unused licenses on your plan. You can manage the total users for your plan here."