ShipHero's returns configuration covers everything from the self-service Return Portal (iFrame) your customers use, to the shipping methods, reason codes, and statuses your team relies on. This hub links to each settings area so you can configure what you need without reading through unrelated sections.
Important Considerations before you begin:
- Always ensure your warehouse settings are updated before enabling self-returns to ensure labels are generated with the correct destination address.
- The return settings configured on the Customer Returns settings page are not applicable when manually generating returns in ShipHero.
- NOTE for 3PLs: Return settings must be configured at the client account level, not the 3PL level.
Returns Settings Articles
- How to Configure the ShipHero Return Portal (iFrame)— Set up the self-service return portal on your storefront and configure branding, eligibility rules, and shipping options.
- How to Manage Return Shipping Methods in ShipHero — Add and manage the carrier methods available for return labels.
- How to Use Return Reason Codes and Return Types in ShipHero — Define why returns are created and who pays for the label.
- How to Use Return Statuses in ShipHero — Understand default return statuses and create custom ones for your workflow.