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You may have noticed we’ve been hard at work improving the documentation in our Help Center. With that effort, we felt it was time to introduce a cleaner, more modern design across the platform. The content itself hasn’t changed, and we’ll continue to expand and improve our documentation.

  • Submit a Request

    We're here to help if you can't find what you are looking for

  • Blog

    Tips on automation, inventory, and scaling your warehouse operations

  • Community

    Join discussions with other users

  • Getting Started

    Start here to learn how ShipHero works. Covers initial setup, key concepts, glossaries, and a guided tour of the web dashboard and mobile app.

  • Account & User Management

    Manage your ShipHero account, users, roles, and permissions. Covers account settings, security and privacy, API access, and how to contact support.

  • 3PL

    Tools for third-party logistics providers. Covers client setup and management, 3PL billing and fees, carrier reconciliation, and automation rules for clients.

  • Wholesale & B2B

    Fulfill wholesale and B2B orders. Covers the wholesale flow, picking, packing, labels for courier and freight orders, and wholesale automation rules.

  • Warehouse Setup & Hardware

    Set up your warehouse space and equipment. Covers locations, printers and workstations, the mobile app and scanners, and automation hardware such as Pick-to-Light and Tap-to-Pack.

  • Automation Rules

    Automate repetitive order tasks with rules. Covers triggers, actions, getting started and troubleshooting, and real-world examples.

  • Carriers

    Connect and manage your shipping carriers. Covers setup guides, carrier overviews, and troubleshooting for UPS, USPS, FedEx, DHL, regional and international carriers, and shipping platforms.

  • Shipping & Labels

    Control how orders ship and how labels are created. Covers label settings and rate shopping, shipping settings, international shipping and customs, special shipments, and tracking and notifications.

  • Store & App Integrations

    Connect your sales channels and business apps to ShipHero. Covers Shopify, marketplaces, other store platforms, and app integrations.

  • Inventory Management

    Set up and manage products and stock. Covers barcodes, kits and work orders, LPNs, lots and serial numbers, units of measure, purchase orders and vendors, receiving, and cycle counts.

  • Order Management

    Manage orders from import to shipment. Covers editing and merging orders, statuses, holds and locks, multi-warehouse allocation, and drop shipping.

  • Picking & Packing

    Learn how to pick and pack orders efficiently. Covers picking methods, packing tools and settings, totes, waves, workflows, and location aware picking.

  • Returns & Exchanges

    Set up and manage returns and exchanges. Covers return portals, labels, statuses, reason codes, and processing returned items.

  • Reports & Analytics

    Track performance and understand your data. Covers inventory and sales reports, labor and operational dashboards, and data exports.

More Resources

  • ShipHero Public API

    Connect your tools and AI agents directly to ShipHero with the Public API. Build powerful integrations, automate workflows, and tap into real-time data using the AI tools you prefer, with the option for secure, read-only access for AI-driven insights without added risk.

  • ShipHero Academy

    Explore ShipHero Academy for certifications, deep-dive training, and expert-led courses on WMS and fulfillment. Build your expertise and help your team operate at a higher level.

  • Change Log

    Stay up to date with the latest improvements across ShipHero. The Change Log gives you a clear view of new features, enhancements, and fixes as they roll out—so you always know what’s new and what’s better.