This article outlines how to initially set-up your return labels.
Initial Setup
The initial setup of a return label address is done using the two major steps below.
Step 1: Set up the details on your Primary Warehouse
- From app.shiphero.com, navigate to My Account > Warehouses.
- Select Settings for the Primary warehouse.
- Update the information that should be shown on the invoice and the return label:
- You have the option to include a logo for your invoice:
- Don't forget to select Save Warehouse once you are done personalizing the details.
Step 2: Map your customer returns to your Primary Warehouse profile
- From app.shiphero.com, navigate to My Account > Settings > Customer Returns.
- Under Send Returns To on the right side of the page, select the Warehouse Profile you want to use (the Warehouse Profile should be the same one you updated in step 1 above):
In the event that you have multiple warehouses, please reference our Multi Warehouse Allocation help article.