This article covers the steps and settings required to connect your FedEx account to ShipHero, including connection fields, available settings, and the letterhead requirement for international shipments.
Before You Begin
Connecting FedEx to ShipHero involves a two-part validation process: address validation and MFA (Multi-Factor Authentication). All address information entered during the connection process must match the information on file in your FedEx dashboard exactly. You will also need your FedEx Account Number and FedEx Meter Number before starting.
Upgrading an existing FedEx connection to the REST API? See FedEx MFA Connection Methods instead.
Table of Contents
- How to Connect FedEx to ShipHero
- Required FedEx Connection Fields
- Available FedEx Settings After Connecting
- FedEx Letterhead Requirement
- Important Reminders
How to Connect FedEx to ShipHero
- Go to the Shipping > Carriers page and click Connect Carrier.
- Select FedEx from the dropdown menu.
- Enter the required account information. Required fields are marked with an asterisk (*).
- Click Connect. You will then be directed to complete FedEx's MFA validation. See FedEx MFA Connection Methods for details on each option.
Required FedEx Connection Fields
| Field | Description |
|---|---|
| Profile (Required) | Associate this connection with a Warehouse Profile to control which orders use this account. See How to Use Warehouse Profiles. |
| Warehouse (Required) | Select the physical warehouse this account is being connected to. Carrier connections are managed separately for each warehouse. |
| FedEx Account Number (Required) | Your FedEx account number as it appears in your FedEx dashboard. |
| FedEx Meter Number (Required) | A unique identifier assigned by FedEx to your account. See FedEx Meter Number below for guidance on obtaining this value. |
| FedEx Customer Name (Required) | The customer name associated with your FedEx account. Must match exactly what FedEx has on record. |
| Preferred MFA Method (Required) | Select how FedEx will verify your identity. Options: PIN Validation, Invoice Validation, Tech Support Call. See FedEx MFA Connection Methods for details. |
| Country Code (Required) | The country code associated with your FedEx account address (e.g., US). Must match your FedEx account exactly. |
| State/Province Code (Required) | The state or province code associated with your FedEx account address. Must match your FedEx account exactly. |
| City (Required) | The city associated with your FedEx account address. Must match your FedEx account exactly. |
| Postal Code (Required) | The postal code associated with your FedEx account address. Must match your FedEx account exactly. |
| Address Line 1 (Required) | The street address associated with your FedEx account. Must match your FedEx account exactly. |
| Third Party Billing Number | Bill carrier fees to this account instead of the connected account. See How to Set Up a 3rd Party Billing Shipping Account. |
| Third Party Billing for Taxes and Duties | Charge taxes and duties to this account instead of the connected account. |
| Payment Type | Sender — the connected account (or third-party account) is charged. Collect — the FedEx account at the delivery address is charged. See How to Set Up FedEx Ground Collect. |
| USPS Endorsement for Ground Economy | Instructions for USPS on how to handle undeliverable packages. Options: Address Correction, Carrier Leave if no Response, Change Service, Forwarding Service, Return Service. |
All address fields must match your FedEx account information exactly. Log in to your FedEx account and open the contact information page to verify.
| To find the required address information: log in to your FedEx account and open the contact information page. | |
|---|---|
FedEx Meter Number
FedEx has updated its process and customers can no longer self-generate meter numbers. Follow the guidance below based on your situation:
- If you have a meter number: Enter it directly into the connection form.
- If you are setting up a new account: Contact ShipHero Support to have a meter number generated for you.
- If you have an existing account but no meter number: Contact your FedEx account representative. This is typically required when connecting an existing account to a new profile.
Available FedEx Settings After Connecting
| Setting | Description |
|---|---|
| Cut-Off Time | Sets the shipping date on the label. Labels generated after this time print with the following day's date. Set to align with your FedEx pickup time. |
| Label Date | Allows labels to be produced in advance with a future ship date for FedEx Express shipments. See How to Ship with FedEx Express and Set a Future Label Ship Date. |
| Hub ID | Required for FedEx Ground Economy. The number corresponding to the nearest FedEx Ground Economy processing location. Contact your FedEx representative to confirm your Hub ID. |
| Enable FedEx One Rate | Enables FedEx One Rate shipping methods. Must be enabled by your FedEx account representative before activating in ShipHero. See How to Enable FedEx One Rate. |
| Duty Payment | Account (DDP) — the shipper is charged duties. Recipient (DDU) — the recipient pays duties upon delivery. |
| Disable Quoting | Excludes this account from rate shopping and cheapest carrier calculations. |
| Backup Phone Number | Used when an order has no recipient phone number, preventing a FedEx API error. |
| Sync TSCA Shipments | When enabled, ShipHero generates and electronically submits TSCA documentation to FedEx for shipments containing toxic substances. |
FedEx Letterhead Requirement
The FedEx letterhead is an image uploaded to FedEx and used on commercial invoices for international shipments. Enabling it is a two-step process:
- Upload your signature and letterhead to your FedEx account on the FedEx website.
- Contact ShipHero Support to enable the letterhead setting for your connected FedEx account.
The letterhead setting must be enabled separately for each profile the FedEx account is connected to in ShipHero that will be used for international shipments.
Important Reminders when Connecting a Carrier Account
- Using Custom Profiles: Custom profiles allow you to connect the same carrier account multiple times with unique settings, such as specific Incoterms or 3rd Party Billing. For these settings to apply, the order must be assigned to that specific profile. If the assigned profile lacks a connected carrier, ShipHero will automatically use the carrier account connected the warehouse’s default profile for the selected shipping method. This ensures your specialized billing and shipping terms are applied correctly to every label. Visit the following article for more information on How to Use Warehouse Profiles.
- Multi-Warehouse Accounts: To generate labels from multiple warehouses, you must connect your carrier account to each individual location in ShipHero to avoid shipping errors or billing discrepancies. Please consult your carrier to determine if a single account number supports multiple origins or if unique accounts are required for each site. This is especially critical for international locations, as carrier operations vary by country.
- Note for 3PLs: When connecting a new carrier account to ShipHero, double check your 3PL Clients' Settings to ensure you are connecting the carrier account to the correct ShipHero account; if Use Customer's Shipping Accounts is enabled the carrier account must be connected at the child account level, if Use Customer's Shipping Account is not enabled, the carrier account needs to be enabled at the 3PL level. More information about Managing 3PL Client Settings can be found here.