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Additional Mobile Inbound Receiving Features

ShipHero mobile inbound receiving includes four additional features: lot code tracking for quality-controlled items, First Article Inspection (FAI) for SKUs missing dimension data, counting cases and receiving them as eaches, and printing product barcodes for items you receive.

Before You Begin

  • Lot tracking: Lot tracking must be turned on for the SKU (Needs Lot Tracking) before the lot entry screen appears during receiving.
  • First Article Inspection: FAI must be turned on for your account before the dimension prompt appears during receiving.
  • Counting cases as eaches: This feature is available by request. Contact ShipHero Support to turn it on for your account.
  • Printing barcodes: A printer must be connected to your mobile device.

For an overview of all mobile receiving options, see Overview: Receiving Inbound Shipments with ShipHero's Mobile App.

Table of Contents

Lot Code Tracking During Inbound Receiving

When a SKU has Needs Lot Tracking turned on, ShipHero prompts you to enter lot and expiration information when you scan that item during receiving. For setup and background, see Getting Started with Lot and Expiration Tracking.

  1. Scan the product barcode. ShipHero shows the lot entry screen.
  2. Select an existing lot, or create a new one by entering the lot number and expiration date.
  3. (Optional) Select Apply to all units when every item in this scan shares the same lot.
  4. Continue scanning.

When you scan a GS1 barcode, ShipHero reads the lot code and expiration date from the barcode, so you don't need to enter them.

Lot entry screen in the ShipHero Mobile app during inbound receiving

First Article Inspection During Inbound Receiving

First Article Inspection (FAI) prompts warehouse staff to enter a SKU's missing dimensions (length, width, height, or weight) the first time it's scanned during receiving. When FAI is on for your account, the prompt appears whenever any dimension field on the SKU is empty. To turn on FAI, see How to Use First Article Inspection (FAI).

  1. Scan the product barcode. ShipHero shows the FAI prompt.
  2. Enter the missing dimensions.
  3. Tap Save. ShipHero saves the dimensions to the SKU permanently.
First Article Inspection dimension entry screen in the ShipHero Mobile app

Counting Cases and Receiving Them as Eaches During Inbound Receiving

Switch count to eaches lets you count a shipment by the case, then receive the inventory under the each SKU instead of the case SKU. ShipHero multiplies the case count by the number of eaches in each case. For example, when a pallet holds 17 cases of 13 units, count 17 cases and switch to eaches, and ShipHero receives 221 units of the each SKU. Use this when your warehouse counts incoming cases but stores and tracks inventory as individual units. It works in both the Receive to LPN and Receive to Location flows.

Requirements for Counting Cases as Eaches

  • Available by request: Contact ShipHero Support to turn this feature on for your account.
  • Case UOM setup: The case SKU on the purchase order must be set up as a unit of measure (UOM) of the each SKU, with more than 1 each per case. See How to Create a UOM.

How to Count Cases and Receive Them as Eaches

  1. Start receiving the purchase order in the ShipHero Mobile app, using Receive to LPN or Receive to Location.
  2. Scan or count the case SKU. The item card shows the count in cases, with the matching number of eaches in parentheses, for example 4 Counted (20 eaches).
  3. Tap the more options (⋯) menu on the item card and select Switch count to eaches.
  4. Check the item card. It now shows the each SKU, with the counted and expected quantities converted to eaches.
  5. Finish receiving as usual. ShipHero receives the units under the each SKU when you confirm the receipt.
Counting the case SKU Switch count to eaches Count converted to the each SKU
Receive to LPN screen in the ShipHero Mobile app showing a case SKU with UOM Case of 5, 4 counted (20 eaches) and 20 cases of 5 expected
Item options menu in the ShipHero Mobile app with Switch count to eaches highlighted
Receive to LPN screen in the ShipHero Mobile app showing the each SKU with UOM Eaches, 20 counted and 100 eaches expected

What to Know About Counting Cases as Eaches

  • You can't switch back: After you select Switch count to eaches, the item stays in eaches for the rest of the receipt. You can still edit the each count.
  • Lot-tracked items: Lot numbers and expiration dates entered before the switch carry over to the eaches.
  • Serial-tracked items: After the switch, ShipHero prompts you for a serial number for each unit.
  • First Article Inspection: After the switch, FAI follows the each SKU's settings, not the case SKU's.

Printing Product Barcodes During Inbound Receiving

Printing during mobile inbound receiving is currently limited to product barcodes. Print a barcode for a scanned item from its product page when you need extra labels for putaway or spot checks. To connect a printer first, see How to Connect Printers to the ShipHero Mobile App.

  1. Scan or select a product, then tap the more options (⋯) menu.
  2. Select Print Product Barcode.
  3. Select a Printer.
  4. Choose a print quantity:
    • Expected quantity: Prints the expected number of barcodes for that item.
    • Custom quantity: Enter the number of barcodes to print.
  5. Tap Print.
Print Product Barcode option Print quantity options
Item options menu in the ShipHero Mobile app with the Print Product Barcode option
Print quantity screen in the ShipHero Mobile app with Expected quantity and Custom quantity options

More Resources

  • ShipHero Public API

    Connect your tools and AI agents directly to ShipHero with the Public API. Build powerful integrations, automate workflows, and tap into real-time data using the AI tools you prefer, with the option for secure, read-only access for AI-driven insights without added risk.

  • ShipHero Academy

    Explore ShipHero Academy for certifications, deep-dive training, and expert-led courses on WMS and fulfillment. Build your expertise and help your team operate at a higher level.

  • Change Log

    Stay up to date with the latest improvements across ShipHero. The Change Log gives you a clear view of new features, enhancements, and fixes as they roll out—so you always know what’s new and what’s better.